Tech
Can AI Revolutionize Government Services In Africa?
As African governments strive to enhance service delivery and citizen engagement, they are increasingly turning to Artificial Intelligence (AI) chatbots to provide assistance and guidance. But can AI truly transform the way governments interact with their citizens?
In this report, we explore the potential of AI chatbots in revolutionizing government services in Africa, highlighting the benefits, challenges, and best practices in implementing this technology.
AI chatbots have been gaining popularity in various sectors, including customer service, healthcare, and finance. Governments are now following suit, leveraging AI to improve service delivery, enhance citizen engagement, and reduce costs.
In South Africa, for instance, the government has launched an AI-powered chatbot to assist citizens with queries related to government services, such as renewing passports and applying for social grants. Similarly, in Nigeria, the government has introduced an AI chatbot to provide information on COVID-19 vaccines and healthcare services.
AI chatbots offer several benefits for governments, including: Enhanced Citizen Engagement. AI chatbots provide citizens with a convenient and accessible platform to interact with government services, improving engagement and participation.
AI chatbots can process queries and provide responses faster and more accurately than human customer support agents, reducing wait times and enhancing service delivery. AI chatbots can automate routine tasks, reducing
the need for human customer support agents and resulting in significant cost savings. In addition, AI chatbots can analyze citizen interactions, providing valuable insights for policy-making and service improvement.
While AI chatbots offer numerous benefits, they also present challenges and limitations, including: Limited Domain Knowledge. AI chatbots may not possess the necessary domain knowledge to address complex citizen queries, leading to frustration and dissatisfaction.
Then there is the issue of Language Barriers. AI chatbots may not be able to understand local languages, creating a barrier for citizens who are not proficient in the dominant language. Citizens may also be hesitant to trust AI chatbots with sensitive information, preferring human interaction.
AI chatbots may experience technical difficulties, such as downtime or errors, which can impact service delivery.
To ensure the successful implementation of AI chatbots in government, clearly define the objectives and scope of the AI chatbot project to ensure alignment with government goals.
Select appropriate AI chatbot technology that can integrate with existing systems and handle complex queries and provide training and support for citizens and government staff to ensure effective use and adoption of AI chatbots.
Then implement robust data privacy and security measures to protect citizen information and maintain trust.
AI chatbots have the potential to revolutionize government services in Africa, enhancing citizen engagement, improving service delivery, and reducing costs. However, governments must address the challenges and limitations of AI chatbots, ensuring that they are implemented effectively and responsibly. By following best practices and leveraging AI chatbots strategically, governments can create a more efficient, responsive, and citizen-centric service delivery system.
Tech
Lendsqr Develops AI Model to Determine Creditworthiness
A Nigerian lending software startup, Lendsqr, is building an artificial intelligence model that analyzes borrowers’ voices and faces to determine if they qualify for a loan.
The model aims to facilitate easy lending processes and benefit both lenders and borrowers.
According to statistics, only 6% of Nigerian adults have formal credits, and fewer than 12% of the country’s 41 million small businesses have access to credit, despite Nigerian banks consistently reporting record deposits.
Lendsqr’s AI model seeks to address these issues by providing an alternative method of credit evaluation.
The AI model will ask borrowers questions about their jobs and how they intend to pay, and they will respond either by video or voice.
The model will then predict whether the borrower will repay or default.
According to Adedeji Olowe, Lendsqr’s CEO, the model will help lenders judge borrowers’ capacity to repay the loan and their intention to repay.
The company plans to expand credit access not just in the Nigerian market but also to other countries, including Canada, to support migrants and new students.
“Africa is the primary target because this is where the problem is largest,” Olowe said.
The model has shown promising results, with an accuracy rate of 76% in previous tests.
Lendsqr plans to release the model when it reaches 90% accuracy.
The company will also make its research findings public and allow competitors to use the data to power their loan engines.
Tech
Moove Set to Join Unicorn Club with $300m Funding
Lagos-based mobility fintech startup, Moove, is on the cusp of joining the coveted unicorn club after announcing plans to raise $300 million in equity funding.
This move is expected to propel the company’s valuation beyond $1 billion, solidifying its position as one of Africa’s most promising startups.
Moove’s innovative financing model, which links repayments to drivers’ earnings, has fueled its rapid growth.
The startup has expanded to 13 markets, including the UAE, India, and Mexico, and has helped drivers get cars without upfront capital since its launch in 2020.
With over $409 million already raised in debt and equity, Moove’s growth trajectory is impressive.
The startup’s annual revenue has surged from $115 million to $360 million in just over a year, demonstrating its potential for further expansion.
This growth has been driven by its core business of vehicle financing for ride-hailing drivers and its growing fleet management operations in the US.
The planned funding round will support Moove’s expansion in key growth markets and help it scale its electric vehicle (EV) fleet offerings.
The company has already made significant strides in the EV space, managing fleets of autonomous vehicles in Phoenix and Miami for Waymo, Alphabet’s self-driving vehicle division.
Moove’s success story is a testament to the growing confidence of investors in African startups.
The company joins a select club of African startups, including Flutterwave, Andela, and Chipper Cash, that have reached billion-dollar valuations while building solutions from the continent for the world.
Tech
The WhatsApp Hack: How Your Account Can Be Compromised In Minutes
A growing number of WhatsApp users in India are falling prey to hacking, with experts warning of a rising threat to online security. Shantanu Gupta, a noted author and political analyst, recently had his WhatsApp account hacked, highlighting the vulnerability of the popular messaging platform. Gupta’s account was compromised during a routine train journey, with the hacker gaining access to his contacts and sending messages demanding money.
Despite regaining control of his account within hours with the help of the police, Gupta expressed frustration with Meta, WhatsApp’s parent company, and his network provider, Airtel, for their lack of support and security measures. “What shocked me was how easily my account was compromised,” Gupta said. “All they needed was my phone number and access to the voice OTP, and they could configure WhatsApp on another device. It’s unsettling that my network provider didn’t even verify or send a warning SMS before allowing such a crucial call to be redirected.
“Gupta’s experience is not an isolated incident. Manish, another WhatsApp user, has been facing a strange issue where his account is taken over every night, with unusual activity occurring, including the creation of WhatsApp groups with unknown numbers. Despite enabling two-factor authentication, Manish has been unable to prevent the hacking.
“I’m at my wit’s end,” Manish said. “Every morning, I have to request a review from WhatsApp and regain access to my account. It’s like someone is playing a game with me, and I don’t know how to stop it. “Experts warn that WhatsApp hacking is a growing threat, with attackers using social engineering, technical exploits, and SIM-based attacks to hijack accounts.
Common hacking methods include OTP phishing, SIM swapping, WhatsApp Web hijacking, and call merging scams. “WhatsApp hacking is a serious concern, and users need to be aware of the risks,” said Gautam Kumawat, a professional hacker and founder of Hacking Flix.
“Attackers are using sophisticated methods to gain access to accounts, and users need to take proactive steps to protect themselves.” To safeguard against these threats, experts recommend enabling two-factor authentication, using a SIM PIN, regularly checking linked devices, and being cautious when receiving unexpected OTPs or calls.
Users should never share their six-digit PIN with anyone, not even friends or family,” said Shiv Raj, Additional Superintendent (ASP), Banda district, a cybercrime expert and PPS officer of Uttar Pradesh Police. “They should also be wary of suspicious links or messages asking for personal information.”
In response to the growing concern, a Meta spokesperson emphasized the company’s commitment to user safety, advising users to never share their six-digit PIN and to enable two-step verification for added security.
“WhatsApp continues to invest in technology, safety tools, and resources to help users safeguard themselves from online scams,” the spokesperson said. “We advise people to be cautious when receiving un-expected OTPs or calls and to report any suspicious activity to us immediately.”

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