Tech
Can AI Revolutionize Government Services In Africa?

As African governments strive to enhance service delivery and citizen engagement, they are increasingly turning to Artificial Intelligence (AI) chatbots to provide assistance and guidance. But can AI truly transform the way governments interact with their citizens?
In this report, we explore the potential of AI chatbots in revolutionizing government services in Africa, highlighting the benefits, challenges, and best practices in implementing this technology.
AI chatbots have been gaining popularity in various sectors, including customer service, healthcare, and finance. Governments are now following suit, leveraging AI to improve service delivery, enhance citizen engagement, and reduce costs.
In South Africa, for instance, the government has launched an AI-powered chatbot to assist citizens with queries related to government services, such as renewing passports and applying for social grants. Similarly, in Nigeria, the government has introduced an AI chatbot to provide information on COVID-19 vaccines and healthcare services.
AI chatbots offer several benefits for governments, including: Enhanced Citizen Engagement. AI chatbots provide citizens with a convenient and accessible platform to interact with government services, improving engagement and participation.
AI chatbots can process queries and provide responses faster and more accurately than human customer support agents, reducing wait times and enhancing service delivery. AI chatbots can automate routine tasks, reducing
the need for human customer support agents and resulting in significant cost savings. In addition, AI chatbots can analyze citizen interactions, providing valuable insights for policy-making and service improvement.
While AI chatbots offer numerous benefits, they also present challenges and limitations, including: Limited Domain Knowledge. AI chatbots may not possess the necessary domain knowledge to address complex citizen queries, leading to frustration and dissatisfaction.
Then there is the issue of Language Barriers. AI chatbots may not be able to understand local languages, creating a barrier for citizens who are not proficient in the dominant language. Citizens may also be hesitant to trust AI chatbots with sensitive information, preferring human interaction.
AI chatbots may experience technical difficulties, such as downtime or errors, which can impact service delivery.
To ensure the successful implementation of AI chatbots in government, clearly define the objectives and scope of the AI chatbot project to ensure alignment with government goals.
Select appropriate AI chatbot technology that can integrate with existing systems and handle complex queries and provide training and support for citizens and government staff to ensure effective use and adoption of AI chatbots.
Then implement robust data privacy and security measures to protect citizen information and maintain trust.
AI chatbots have the potential to revolutionize government services in Africa, enhancing citizen engagement, improving service delivery, and reducing costs. However, governments must address the challenges and limitations of AI chatbots, ensuring that they are implemented effectively and responsibly. By following best practices and leveraging AI chatbots strategically, governments can create a more efficient, responsive, and citizen-centric service delivery system.
News
Kimma Wreh, CISO – Excel Global Media Group Inc. Has Earned CIPM Certification

Washington DC – May 12, 2025 – Kimma Wreh, Chief Information Security Officer (CISO), Excel Global Media Group Inc., has earned the ANSI-accredited designation of Certified Information Privacy Manager (CIPM) through the International Association of Privacy Professionals (IAPP).
As CISO, Wreh leads the organization’s global information security strategy, IT compliance initiatives, and privacy risk management programs. She is instrumental in developing and implementing data protection policies, conducting privacy impact assessments, and ensuring compliance with international privacy regulations. Her leadership in establishing privacy governance frameworks and training programs has helped Excel Global Media Group maintain a trusted and resilient digital ecosystem.
Privacy professionals are the arbiters of trust in today’s data-driven global economy. They help organizations manage rapidly evolving privacy threats and mitigate the potential loss and misuse of information assets. The IAPP is the first organization to publicly establish standards in professional education and testing for privacy and data protection. IAPP privacy certification is internationally recognized as a reputable, independent program that professionals seek and employers demand.
The CIPM credential demonstrates Wreh’s mastery of privacy program governance and her ability to manage the entire lifecycle of a privacy program—from initiation to ongoing management and continuous improvement. The CIPM is the first and only globally recognized certification in privacy program management. Wreh now joins the ranks of more than 10,000 professionals worldwide who hold one or more IAPP certifications.
“Kimma’s achievement of the CIPM certification reinforces our organization’s commitment to protecting personal data and ensuring privacy compliance at every level,” said Boniface Ihiasota, CEO at Excel Global Media Group. “Her expertise plays a vital role in building digital trust with our customers and partners around the world.”
About Excel Global Media Group Inc
Excel Global Media Group Inc. is a multimedia company committed to producing innovative digital content and publishing across platforms including television, print, streaming, and web. The organization also champions global cybersecurity awareness and education, with a focus on strengthening information security and privacy practices through training, technology, and media. More information about Excel Global Media Group is available at https://excelglobalmediagroup.com/it-cybersecurity-consulting/.
About the IAPP
The International Association of Privacy Professionals (IAPP) is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, support and improve the privacy profession globally. More information about the IAPP is available at www.iapp.org.
Tech
The WhatsApp Hack: How Your Account Can Be Compromised In Minutes

A growing number of WhatsApp users in India are falling prey to hacking, with experts warning of a rising threat to online security. Shantanu Gupta, a noted author and political analyst, recently had his WhatsApp account hacked, highlighting the vulnerability of the popular messaging platform. Gupta’s account was compromised during a routine train journey, with the hacker gaining access to his contacts and sending messages demanding money.
Despite regaining control of his account within hours with the help of the police, Gupta expressed frustration with Meta, WhatsApp’s parent company, and his network provider, Airtel, for their lack of support and security measures. “What shocked me was how easily my account was compromised,” Gupta said. “All they needed was my phone number and access to the voice OTP, and they could configure WhatsApp on another device. It’s unsettling that my network provider didn’t even verify or send a warning SMS before allowing such a crucial call to be redirected.
“Gupta’s experience is not an isolated incident. Manish, another WhatsApp user, has been facing a strange issue where his account is taken over every night, with unusual activity occurring, including the creation of WhatsApp groups with unknown numbers. Despite enabling two-factor authentication, Manish has been unable to prevent the hacking.
“I’m at my wit’s end,” Manish said. “Every morning, I have to request a review from WhatsApp and regain access to my account. It’s like someone is playing a game with me, and I don’t know how to stop it. “Experts warn that WhatsApp hacking is a growing threat, with attackers using social engineering, technical exploits, and SIM-based attacks to hijack accounts.
Common hacking methods include OTP phishing, SIM swapping, WhatsApp Web hijacking, and call merging scams. “WhatsApp hacking is a serious concern, and users need to be aware of the risks,” said Gautam Kumawat, a professional hacker and founder of Hacking Flix.
“Attackers are using sophisticated methods to gain access to accounts, and users need to take proactive steps to protect themselves.” To safeguard against these threats, experts recommend enabling two-factor authentication, using a SIM PIN, regularly checking linked devices, and being cautious when receiving unexpected OTPs or calls.
Users should never share their six-digit PIN with anyone, not even friends or family,” said Shiv Raj, Additional Superintendent (ASP), Banda district, a cybercrime expert and PPS officer of Uttar Pradesh Police. “They should also be wary of suspicious links or messages asking for personal information.”
In response to the growing concern, a Meta spokesperson emphasized the company’s commitment to user safety, advising users to never share their six-digit PIN and to enable two-step verification for added security.
“WhatsApp continues to invest in technology, safety tools, and resources to help users safeguard themselves from online scams,” the spokesperson said. “We advise people to be cautious when receiving un-expected OTPs or calls and to report any suspicious activity to us immediately.”
Business
SpaceX Capsule Delivers Four Astronauts To International Space Station

In a remarkable crew-swap mission, a SpaceX capsule successfully docked at the International Space Station (ISS) on Sunday, delivering four astronauts and paving the way for the return of two stuck astronauts, Butch Wilmore and Sunita Williams, after nine months in orbit.
The Crew-10 astronauts’ SpaceX Crew Dragon capsule launched from NASA’s Kennedy Space Center in Florida on Friday at 7:03 p.m. ET and docked at the ISS approximately 29 hours later, at 12:04 a.m. ET (0404 GMT) on Sunday. The seven-member crew of the ISS, including Wilmore and Williams, welcomed the new arrivals.
Wilmore and Williams, veteran NASA astronauts and retired Navy test pilots, have been stranded on the ISS due to problems with Boeing’s Star-liner capsule. Their return to Earth is now imminent, with a scheduled departure on Wednesday at 4 a.m. ET (0800 GMT), alongside NASA astronaut Nick Hague and Russian cosmonaut Aleksandr Gorbunov.
The Crew-10 mission has been marked by controversy, with President Donald Trump and his adviser Elon Musk, also SpaceX’s CEO, urging a quicker launch and claiming that Trump’s predecessor, Joe Biden, had abandoned Wilmore and Williams on the station for political reasons.
Despite the politics, Wilmore and Williams have continued to conduct scientific research and routine maintenance on the ISS. Williams expressed her excitement about returning home to her family and two dogs, saying, “It’s been a roller coaster for them, probably a little bit more so than for us. “The Crew-10 crew, comprising NASA astronauts Anne McClain and Nichole Ayers, Japanese astronaut Takuya Onishi, and Russian cosmonaut Kirill Peskov, will spend approximately six months on the ISS.
-
News1 week ago
U.S., China Reach Preliminary Trade Deal Including Rare Earth Mineral Access
-
News1 week ago
Terror Leader Calls for Attacks on Trump, U.S. Officials Over Israel Support
-
News5 days ago
California Governor Gavin Newsom Accuses President Trump of “Brazen Abuse of Power
-
News1 week ago
South Africa Flood Disaster Leaves at Least 49 Dead, Dozens Missing
-
Diaspora15 hours ago
Trump Claims U.S. Control Over Iranian Airspace, Says Country’s Supreme Leader Will Not Be Killed “For Now”
-
News9 hours ago
Iran Warns Trump, Dares Him to Strike Country